ZenMate VPN Review

ZenMate is a company that was founded in Berlin, Germany and the creators of Zenmate VPN. Their VPN is their only product currently but they have branched out to various different platforms in an attempt to gain a foothold in the market.

They are slightly new, having only started in 2014, but they have a decent user base of around 40 million users worldwide. The Zenmate team focuses on providing a secure and efficient product, even stating they have a ‘turbo speed’ feature built in.

Zenmate VPN uses the latest protocols, like LS1.2 (RFC 5246) that ensures it keeps users’ identity secure and allows them to access content that was previously unavailable to them. They have a no logging policy that promises to keep your data secure, even from them.

This VPN has many uses and is a reliable way to gain access to your favorite website whether it is social media from restricted countries or content streaming sites from alternate locations.

There are numerous pricing options as well as free and trial versions available for those that just want to see what the service is like before making any financial commitments. When it comes to VPNs it is recommended to do your research on a few options to see which one best suits your needs.

There are plenty of online reviews about this VPN which has both positive and negative things to say about the company. Overall, they have tried to improve where they needed to and generally people are satisfied with the server, but there have been a few instances where customers were not happy with the response that the company provided. 

Easy-to-Use

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Zenmate VPN is a very simple VPN to operate and does not require prior knowledge or additional learning. As long as you know the basic functions of a VPN and how they operate, you will be good to go.

Before you can get started with using Zenmate VPN, you need to register and decide what package you are going for. Once you have decided you can download the VPN on your device. They have numerous platforms so if you have Windows, Mac, Android, Chrome, Firefox, or Opera, you will be able to get your free VPN download.

The download bar is easy to find on the main page of their website and you will be prompted to the page after having signed up. Once downloaded, the installation is straightforward.

Using the VPN is not much more difficult. If you are using a desktop version you will open the application, sign in, and then have access to everything you will need. These desktop versions have a few additional features like download and VoIP capabilities. Using the Zenmate for Chrome or Zenmate Firefox is simple and no additional features are added other than secure browser tunneling.

When connecting to a Zenmate VPN server, you need to decide what you want to do. If you are going to stream content from a site, you will need to make sure you are connecting to a country that allows this. After choosing the country you will have access to plenty of servers.

The VPN will automatically try to connect to the best server, but if you run into any connection troubles you can just flick through the various available servers. For those that are a bit more tech savvy, Zenmate VPN also allows you to alternate between protocols, which can improve your overall experience. 

Pricing

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There are three pricing plans to choose from. You can either pay month-by-month, twice a year or once a year. The price goes from $6.50 for a single month to $4 per month if you pay for the entire year. $6.50 for a single month is one of the cheaper options available, but the annual price seems to be more in line with most other VPNs.

It can seem like a big commitment to purchase a subscription to a VPN, especially if you aren’t that sure what a VPN actually does. Can’t you just download a free one instead? You can, but with anything free, there are always strings attached. Free VPNs are usually less reliable, offer access to fewer servers, have less customer interaction; but they do provide the same level of security.

Zenmate VPN does offer a free version. These versions do not allow you to pick the server, only the country, and may leave you without access to your favorite streaming site. Zenmate Firefox and Zenmate for Chrome are two easy places to try out the free version as they can be downloaded as extensions.

If you are feeling wary about spending the money, you can always make use of their free 7-day trial or their 14-day money-back guarantee. In total ZenMate VPN offers you 21 days of ‘protected’ usage of their product, where no matter what happens you will be able to leave financially unaffected.

These packages can be purchased using Visa, Mastercard, Maestro, American Express, Paypal, and Union Pay. 

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What do customers think?

A good way to determine how good a VPN is is to check out what existing or past customers think about their experiences. There are plenty of online review platforms that allow users to post about any online experience, including VPNs.

These platforms are useful because they ensure that you are not tricked into paying for a subscription for a product that does not deliver as promised.

Zenmate VPN has some mixed reviews, especially over the recent years. Generally, you see a lot of positive comments about users who are able to unblock Netflix and other streaming sites or that they find the Zenmate for Chrome and Zenmate Firefox to be simple and reliable.

However, there are still quite a few comments referring to customer service issues that it is worth noting. Most of these comments are quite similar and they involve a lack of communication from the Zenmate VPN team. If you log a complaint, suggestion, or just want to ask a question, you should expect to wait over a week before getting the most basic of replies. Luckily the complaints stop at trivial communication errors because I haven’t seen any complaints about Zenmate ‘stealing’ money or not abiding by their 14-day money-back guarantee. 

Zenmate for Chrome and Zenmate Firefox

These are the browser extensions available for download off the Zenmate website or the respective browsers extension store.

Zenmate for Chrome and Zenmate Firebox are both reliable means of tunneling and ensuring that your IP address stays hidden on the server of your choosing. The only thing to note about these VPNs is that they make use of a proxy, which is slightly less secure than a VPN.

A proxy function similarly to a VPN in that it still tunnels the users IP to a new location, but the differences lie with how this tunneling takes place. Regardless of it being less secure, you can still be assured that your information is secure and that you will be able to access the sites of your choosing.

These extensions are very basic and do not give you additional options and settings to adjust. You choose the country you want to connect to, and the VPN extension does the rest. For those that want a no hassle VPN, these extensions could be an option. 

Security

This is one thing that Zenmate VPN makes sure it does correctly as it is arguably the most important aspect of any VPN. Security is what ensures that no one can trace your IP address to the original device and also ensures that all your information, whether transferred or received, stays hidden from prying eyes.

VPNs are useful because they allow us to act behind a fake wall that no one can see past. You want to make sure you have a VPN that doesn’t have any holes in their wall, like Zenmate VPN.

One thing that Zenmate VPN does well is limiting its exposure to risky protocols. There are certain protocols that have been brought into question with regards to security. PPTP is one such protocol and Zenmate VPN does not offer it at all, sticking to options that have held up to rigorous testing.

The no data logging policy that Zenmate has also ensured that no one, not even Zenmate, can access your original IP address. That is how to hide your IP address, for real. And this is a necessary feature for any modern VPN. 

Overall Impression

Overall you will find that Zenmate is a decent VPN that comes at a reasonable price. They perform in the areas that they promise, but you may find periods where service is interrupted. During these times, it may be futile to try and contact the customer support team because they have proven to be a bit unreliable when it comes to responding to users.

There are numerous nice features including their ‘turbo boost’, which promises faster connections, and their Zenmate business option which offers free setup and a dedicated account manager.

There are plenty of servers to choose from and the protocol options are limited to ones that are guaranteed to provide a sufficient level of security. Pricing for this VPN is reasonable and their month-by-month subscription rate is very competitive.

9 Total Score
Zenmate review: Good

ZenMate is an easy-to-use VPN, which I recommend to anyone who doesn't want to get a headache with the setup. It's suitable for all those who want to protect their connection and watch streaming.

Value for money
9
Ease of use
9
Accessibility
9.5
Supported devices
8.5
Covered countries
7
VPN for IOS
9
VPN for Android
9
PROS
  • High speed connection
  • Wide selection of countries covered
  • Native app for iPhone and Android
  • P2P and BitTorrent allowed, with no logs
  • User friendly
CONS
  • Not the cheapest VPN
  • Few configuration options
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